Terms and Conditions

Last updated: October 2026

Please read these terms carefully before buying a subscription. By completing a purchase you agree to them.

1. Who we are

OGQBank (ogqbank.com) is operated by MasterQ Ltd, a company registered in England and Wales, trading as OGQBank. Our registered office is The Exchange, 3 Centenary Square, Birmingham, B1 2DR, United Kingdom. You can contact us at ogqbank@gmail.com.

These terms apply together with our Terms of Use and Privacy Policy.

2. Subscriptions

2.1 Each question bank is sold as a subscription for the period shown at checkout (the “Subscription Term”). The price and Subscription Term are shown on the product page and at checkout.

2.2 When your payment is confirmed you will get access to the products you bought for the Subscription Term. Access is personal to you and must not be shared.

2.3 Unless stated otherwise at checkout, subscriptions renew automatically at the end of each Subscription Term at the then-current price. You can cancel renewal at any time before the renewal date by emailing us. You will keep access until the end of the term you have paid for.

3. Prices and payment

3.1 Prices are in pounds sterling and include any applicable VAT. Payments are processed securely by our payment provider, Stripe.

3.2 We may change our prices from time to time. Changes will not affect a Subscription Term you have already paid for.

3.3 Discount codes are subject to any conditions stated with them and cannot be exchanged for cash.

4. Your right to cancel

4.1 Under the Consumer Contracts Regulations 2013 you normally have 14 days from purchase to cancel. Because our service is digital content that starts as soon as you get access, you agree when you buy that the service starts immediately. You also acknowledge that you lose the right to cancel once you start using it.

4.2 If you have not used the service, contact us within 14 days of purchase for a full refund. If something has gone wrong, contact us and we will always try to put it right.

5. Our content and the service

5.1 We keep adding to and improving our question banks, so content, features and question counts may change over time. We will not make changes that significantly reduce what you paid for during your Subscription Term.

5.2 Our content supports examination preparation. It is not professional advice, and we do not guarantee any examination outcome.

5.3 If digital content we supply is faulty, you have rights under the Consumer Rights Act 2015, including the right to a repair or replacement and, in some cases, a price reduction or refund.

6. Your account

6.1 You must give accurate information when you sign up and keep your login details confidential.

6.2 We may suspend or end your access without refund if you seriously or repeatedly break these terms or our Terms of Use, for example by sharing your account or copying our content.

7. Liability

7.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law, or affects your statutory rights as a consumer.

7.2 Subject to 7.1, our total liability to you in connection with a subscription is limited to the amount you paid for it. We are not responsible for losses that were not foreseeable or for business losses.

8. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as failures of internet or hosting providers. We will tell you as soon as possible and take steps to minimise the effect.

9. Changes to these terms

We may update these terms from time to time. The version in force when you buy or renew a subscription applies to that purchase.

10. Complaints and governing law

10.1 If you have a complaint, please email ogqbank@gmail.com. We will respond as quickly as we can.

10.2 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you may also bring proceedings in your local courts.